Shipping and Delivery

How much does delivery cost?

The cost of delivery will be displayed in your shopping cart once a delivery address has been entered.

Delivery Times

Once despatched, the transit timeframe for home delivery of your order depends on your delivery location.

  • - For metro areas, our transit time frame is 3 - 5 business days
  • - For regional areas, our transit time frame is 5 - 7 business days
  • - For remote locations, our transit time frames is up to 14 business days

Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. If your order is more than 10 days late please email us at [email protected]

Can I track my order?

Yes, your order can be tracked.

On the day your order is despatched we’ll send you an email which will include,

  • - the relevant provider details, and
  • - your tracking number.

You can track your order anytime using the providers tracking service and your tracking number supplied in your Order Confirmation email.

Redelivery

Our carrier may charge a redelivery fee of $25 if the order is unable to be delivered to or left at the delivery address

Signature Required or Authority to leave?

A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up. If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery instructions as you are checking out.

Our carriers will deliver to the address specified by you at checkout. You may grant the carrier authority to leave the goods at the delivery address even if unattended, but please note that neither [email protected] nor the carrier will be liable for loss or theft of the goods and the goods will be left at your risk. In addition, the carrier retains the discretion not to leave the goods unattended, including where the carrier deems it to be unsafe to do so. Please note that should the order be unable to be delivered to or left at the delivery address, redelivery fees may apply (particularly in respect of bulky orders).

Do you deliver to work addresses?

We can deliver to your home or work address. If you would like your order to be delivered to your workplace, please enter the company name at checkout.

If there is a problem with my order who do I contact?

If there is a problem with your order, please email us at [email protected]</

Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. 

What do I do if I haven't received my order confirmation email?

Once you submit payment, you will receive an email to confirm your order. If you don’t receive this, be sure to check your junk or spam folder. If you are unable to locate this, please email us at [email protected]

Shipping Internationally

Costume Solutions does not currently ship internationally.